Kevaly
Refund Policy
This policy explains how to request refunds for Kevaly subscriptions and Photo Credit purchases. The process depends on where you made the purchase. Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
Apple App Store Purchases
Apple processes payments and decides refund eligibility for purchases made in the Kevaly iPhone app. Kevaly cannot issue an Apple purchase refund directly.
- Request a refund at reportaproblem.apple.com.
- You may also review purchases and manage subscriptions through your Apple Account or contact Apple Support.
- Apple’s terms, refund rules, and processing times apply to these purchases.
Website Purchases Through Paddle
Paddle is the merchant of record and authorized reseller for purchases completed on the Kevaly website. Refund eligibility and processing for these transactions are governed by applicable law and the Paddle Refund Policy.
- Use the receipt or subscription-management link in your Paddle purchase email; or
- Visit paddle.net and select the option to request a refund; or
- Email support@kevaly.com with your purchase email, transaction or receipt number, purchase date, product, and reason for the request.
Unless required by law or approved under Paddle’s policy, digital purchases are generally non-refundable once delivered or used. Paddle reviews eligible and discretionary refund requests and returns approved refunds to the original payment method where possible.
Subscriptions And Cancellation
- You may cancel a subscription at any time through the platform or payment provider used for the purchase.
- Cancellation prevents future renewal charges and normally takes effect at the end of the current paid billing period.
- Canceling a subscription does not automatically refund a past charge. Submit a separate refund request using the process above if you believe a charge is eligible.
Photo Credit Packs
Photo Credits are digital consumable benefits delivered to your Kevaly account. Credits that have already been used for generation requests are generally not refundable, except where required by law or where a qualifying technical or billing problem occurred. Duplicate, unauthorized, or incorrectly fulfilled purchases will be reviewed using the payment provider’s records.
Failed Generations
When a generation fails or times out before a usable result is delivered, Kevaly is designed to return the Photo Credits used for that request to your Kevaly balance. A Photo Credit return is an in-service balance adjustment, not a cash refund. If credits are not returned after a failed generation, contact support so we can investigate.
Technical Problems
AI-generated results can vary and are not guaranteed to match a specific appearance or expectation. Dissatisfaction with an otherwise delivered AI result does not automatically qualify for a cash refund. If a persistent technical defect prevents you from accessing purchased credits or subscription benefits, contact us first so we can investigate and attempt to resolve the issue. This does not affect rights you may have for a product that is faulty, not as described, or not fit for purpose under applicable law.
Refund Timing And Access
Approved refund timing depends on the payment provider, payment method, and financial institution. If a refund is issued, Kevaly may remove the refunded Photo Credits, subscription access, or other benefits associated with that purchase. Refund abuse, fraud, or chargeback abuse may result in account restriction where permitted by law.